Frequently Asked Questions:

  • 1. When is the pre-order period?

    1. Beyond the Box & open_source by Beyond the Box and Digital Walker retail stores:
    - October 2-15, 2026, mall hours

    2. Beyond the Box Website, Beyond the Box ShopeeMall, Beyond the Box LazMall:
    - October 2, 2026 (12:01 AM) until October 15, 2026 (10:00 PM)

    *Available payment methods may vary per store 

  • 2. Where can I pre-order?

    In-Store
    - Beyond the Box & open_source by Beyond the Box (see full list of stores here)
    - Digital Walker retail stores (see full list of stores here) 

    Online
    - Beyond the Box Website
    - Beyond the Box ShopeeMall
    - Beyond the Box LazMall

    Midnight Pre-Order Event
     - Customers can also join our Midnight Pre-Order event beginning October 1, 2026 at Beyond the Box Opus Mall & Digital Walker Glorietta Palm Drive Activity Center, counting down to midnight of October 2, when the pre-order officially begins. The program starts at 9:00pm but customers may choose to wait earlier at the venue.

  • 3. In-Store pre-order or join the Midnight Event?

    In-Store Pre-order
    - First dibs on units that are arriving soon
    - Better chances to secure your preferred unit
    - Guaranteed freebies
    - Order & pickup at the most convenient location

    Midnight Event
    - Take a chance on getting your hands on your preferred device
    - Limited walk-in availability of units
    - Freebies + Entertainment
    - Limited to event location 

  • 4. How do I place my order?

    In-store Pre-Order

    - Customers may pre-order based on soon to arrive units in stores. 
    - Store staff will officially accommodate pre-orders beginning October 2, 2026, mall hours. Availability will be on a first come, first served basis.
    - Customers will be asked to input their personal information and chosen model/s via our Pre-Order portal. Store staff will be on standby to assist customers.
    - Customers can choose to PAY IN FULL (Cash/Straight/Installment/financing Loan) or DEPOSIT a non-refundable reservation fee/partial payment worth P5000 (Cash or Straight Credit Card* charge only). 
    - The reservation fee will serve as partial payment and will not be applicable to any ongoing bank/financing promotions. Customers must settle the remaining balance upon claiming on or before October 16, 2026, mall hours or the reservation fee will be forfeited in favor of Beyond the Box/Digital Walker/open_source by Beyond the Box. The reservation fee will be deducted from the final promo price, based on chosen payment method, upon settlement of the remaining balance. Customers will be asked to sign a waiver for the downpayment terms & conditions.
    - Customers can only avail of special pre-order payment promotions if the unit is paid in full during pre-order. Customers may avail of bank/NBFI promos offered at the time the balance payment will be made (claiming and settling of Pre-Order balance during Midnight Launch event is not allowed). 

    *Note: Select banks have limited promo dates (ie. Metrobank credit card)
    *Note: Valid government-issued ID must be presented to store staff for credit card payments. Photocopy or digital images (screenshots or photos) of ID will not be accepted.

    Back Orders
    - In case a customer's desired device is no longer available to pre-order, customers may opt to place a Back Order.
    - Back orders are entitled to receive the Pre-Order gift bundle as long as they place their order within the Pre-Order duration (October 2-15, 2026). Back orders are guaranteed but estimated time of arrival in-stores are not. Units are estimated to arrive within 12-17 weeks upon placing of Back Order. Freebie bundle availability may vary depending on shipping restrictions.
    - Customers will be asked to sign an acknowledgement form agreeing to the Back Order terms and conditions. 
    - The reservation fee will serve as partial payment. Customers must settle the remaining balance upon claiming the unit or the reservation fee will be forfeited in favor of Beyond the Box/Digital Walker/open_source by Beyond the Box after seven days' notification that units are available to pick up.
    - Customers can only avail of special pre-order payment promotions if payment for their back order is settled in full during pre-order. Customers may avail of bank/NBFI promo offered at the time the balance payment will be made (claiming and settling of Pre-Order balance during Midnight Launch event is not allowed). 
    - Back orders are qualified to join the Live Beyond Grand Raffle as long as the orders are not cancelled/forfeited upon the draw.

    *Note: Valid government-issued ID must be presented to store staff for credit card payments. Photocopy or digital images (screenshots or photos) of ID will not be accepted.

    Claiming of Pre-Orders & Back Orders
     -Customers will be contacted by store staff once the order is ready for pick-up from October 16, 2026 onwards. 
    - Only the customer can claim the units. Authorized representatives are not allowed even if with authorization letters.
    - Customers will be asked to present their Sales Invoice and valid government-issued ID. Names must match for the units to be released.
    - Pre-ordered unit/s can only be claimed at the same store where the customer placed their pre-order.
    - Units Pre-ordered from Oct 2-13, 2026 will be available for pickup from October 16, mall hours.
    - Units pre-ordered from Oct 14-15 will be available for pickup within 10-14 working days. Store staff will contact you in case units arrive earlier in store.
    - For provincial stores, availability may take longer, please allow us additional 10 working days to fulfill your orders. *Freebies availability may vary due to shipping restrictions on lithium batteries
     -Back Orders will follow a different timeline. Please wait for the store staff to contact you.

    Midnight Pre-Order Events

    Beyond the Box Opus Mall
    Digital Walker Glorietta Palm Drive Activity Center

    - Customers can get first dibs on pre-order by joining the Midnight Pre-Order events on October 2, 2026. Expect long queues as some customers may prefer to queue as early as October 1, 2026.
    - In case your number is called and you are not there, your priority number will be skipped. In your absence, you must wait for it to be called again.
    - Distribution of Queue Perks is dependent on designated seating and priority placement. Should you be absent when your turn is announced, the incentive will be forfeited. *Note: Missing your turn may lower your chances of securing your desired device model, as inventory remains limited and on a first-come, first-served basis.
     -Qualified customers can proceed to the Queue Perks booth to receive their queueing gift/s. Customers will be asked to surrender their queue number and sign a Queue Perks acknowledgement form.
    - Official updates will be posted across Beyond the Box and Digital Walker social channels

    Online

    Beyond the Box Website

    - Customers can visit the Beyond the Box website at https://beyondthebox.ph/ to place an order.
    - Product availability depends on specific color and storage options. 
    Customers will have to pay for the pre-ordered unit in full via any of the available payment methods online.
    - Units Pre-ordered from Oct 2-13 will be delivered from October 16, as early as 6am. Pre-Order cut off time at 10:00pm for October 16, delivery.
    - Units pre-ordered from Oct 14-15 will be delivered within 10-14 working days.
    - For provincial stores, availability may take longer, please allow us additional 10 working days to fulfill your orders. *Freebies availability may vary due to shipping restrictions 

    Beyond the Box Shopee & Beyond the Box Lazada

    - Customers can visit Beyond the Box stores on Shopee Mall and LazMall to place their pre-orders and are subject to platform availability & mechanics.
    - Product availability depends on specific color and storage options. 
    Customers will have to pay for the pre-ordered unit in full via any of the available payment methods on the respective platforms.
    - Units Pre-ordered from Oct 2-15 will be delivered beginning Oct 16, 2026 subject to platform delivery schedules
    - For provincial addresses, delivery may take longer.* Please allow an additional 10 working days to fulfill your orders.*Freebies availability may vary due to shipping restrictions on lithium batteries

  • 5. What freebies are included with the pre-order?

    Retail Stores:

    Premium Gift Bundle*
    - Momax Soma Zero Magnetic Case - ₱990
    - Momax Glass Pro+ Ultra HD Screen Protector - ₱990
    - Momax Glass Pro+ Cameral Lens Protector - ₱690
    - Function101 Magsafe Loop - ₱990
    - Function101 Smart Charger 45W  - ₱1,190
    - Urbanista Malibu Bluetooth Speakers - ₱8,990
    - Momax 1-Vibe Bottle Magnetic Wireless Speaker Flask - ₱3,490
    - Bellroy Lite Tech Kit - ₱3,190

    Activation Gift
    Get an extra gift when you activate your device upon claiming on Oct 16-17, mall hours
    - Native Union Tote Bag - ₱1,790 

    *Note: Pre-Order bundle: ₱20,520
    - Activation Gift ₱1,790
    - Queue Perk Bundle worth ₱6,470

    Midnight Pre-Order Event:

    Get extra perks when you join the Midnight Pre-Order Event:

    Queue Perks Bundle worth ₱6,470
    - Adam Elements Vionta C2 10000MAH ₱2,990
    - NowGo F6 Speaker ₱2,490
    - Aecooly Handheld Fan ₱990

    Double Tech Bites points when you purchase your device during the midnight pre-order event. 

    *Note: Customers must present their event wristband, sales receipt and valid government ID to claim their Queue Perks.

    Online Stores:

    Beyond the Box Website
    - Enjoy cash/straight pricing on a 3 months installment plan with HSBC & BPI or up to 24 months with Unionbank credit cards. 
    - Free shipping for pre-orders within Metro Manila.*
    - Premium Gift Bundle worth over
    ₱19,000
    *Momax Soma Zero Magnetic Case - ₱990
    *Momax Glass Pro+ Ultra HD Screen Protector - ₱990
    *Momax Glass Pro+ Cameral Lens Protector - 690
    *Function101 Magsafe Loop - ₱990
    *Urbanista Malibu Bluetooth Speakers - ₱8,990
    *Momax 1-Vibe Bottle Magnetic Wireless Speaker Flask - ₱3,490
    *Bellroy Lite Tech Kit - ₱3,190
    *300 Php Tokyo Match GC (First 100) (75 Promax) / (25 Pro)
    - Click & Collect Activation Gift: Collect your beyondthebox.ph order in-store at Beyond the Box Forbestown or Beyond the Box Ayala The 30th from Oct 16-17 mall hours and receive an extra gift when you activate your device.
    - Native Union Tote Bag - ₱1,790

    Beyond the Box Shopee 
    - Premium Gift Bundle worth over
    ₱19,000
    *Momax Soma Zero Magnetic Case - ₱990
    *Momax Glass Pro+ Ultra HD Screen Protector - ₱990
    *Momax Glass Pro+ Cameral Lens Protector - ₱690
    *Function101 Magsafe Loop - ₱990
    *Urbanista Malibu Bluetooth Speakers - ₱8,990
    *Momax 1-Vibe Bottle Magnetic Wireless Speaker Flask - ₱3,490
    *Bellroy Lite Tech Kit - ₱3,190
    - Get an extra Shopee voucher when you activate your device upon delivery receipt. Follow platform instructions to receive the gift.

    Beyond the Box Lazada
    - Premium Gift Bundle worth over
    ₱19,000
    *Momax Soma Zero Magnetic Case - ₱990
    *Momax Glass Pro+ Ultra HD Screen Protector - ₱990
    *Momax Glass Pro+ Cameral Lens Protector - ₱690
    *Function101 Magsafe Loop - ₱990
    *Urbanista Malibu Bluetooth Speakers - ₱8,990
    *Momax 1-Vibe Bottle Magnetic Wireless Speaker Flask - ₱3,490
    *Bellroy Lite Tech Kit - ₱3,190
    - First 100 customers will get an extra Lazada voucher worth P500. Visit Beyond the Box LazMall to learn more about the instructions to claim the voucher.

    *Notes:
    *Each pre-ordered unit comes with 1 bundle of freebies.
    *Freebies are non-refundable and cannot be converted to cash or store credit.
    *Freebie distribution is subject to availability, colors may vary and not available to choose. For provincial locations, please allow an additional 2 weeks for items containing lithium batteries (such as the Urbanista Speakers) due to transport regulations.
    *Freebies must be claimed within 60 days following the conclusion of the pre-order window. Unclaimed items will be forfeited in favor of Beyond the Box/Digital Walker/open_source by Beyond the Box.
    *After 60 days, customers may still pick up their reserved unit, but the freebie offer will no longer apply.
    *Freebies include a 7-day warranty except Native Union Tote Bag & Bellroy Lite Tech Kit. Defective items may be swapped immediately upon inspection.
    *Note: For Metro Manila orders, expect delivery via our in-house logistics team starting as early as 6:00 AM on October 16, 2026.

    Live Beyond Grand Raffle:

    - In-store and Website pre-orders are qualified to join our Live Beyond Grand Raffle. Stand by for full mechanics.

  • 6. What are the available payment methods?

    In-store Pre-Order:

    - Cash
    - Debit / Credit Card Straight Charge
    - 3 / 6 / 12 / 24 / 36 months installment on applicable banks
    - Online bank transfer (BDO, BPI, and UnionBank)—subject to verification from 10:00 am-4:00 pm (Weekdays only)
    - eGifts from GiftAway
    - Home Credit
    - GCash & GGives
    - GoTyme
    - Billease

    Special Promotions
     -Available payment options may vary per store, your check with your preferred branch ahead of time
    - Buy now and Trade In Later* available via BoxTrade program. Enjoy bonus credits when you trade in your old device. *Buy now, Trade In Later exclusively available at Beyond the Box stores only.

    *Split Payments 
    *Customers may avail installment terms of 3 / 6 / 12 / 24 / 36 months, subject to the participating bank’s minimum spend requirement per tenor.
    *Split transactions are only allowed if the available credit limit of the primary credit card is insufficient. 
    *The primary credit card must be charged a higher amount than the secondary mode of payment.

    Beyond the Box Website:

    - All major debit / credit cards (Visa, MasterCard, JCB)*
    - 3 months installment on applicable banks*
    - 24 months installment via Unionbank credit card*
    - Online banking via DragonPay
    - Over-the-Counter non-banks via DragonPay
    - e-Wallets such as GCash, GrabPay, Coins.PH, Shopee Pay, and PayMaya
    - Cash Installments through TendoPay and BillEase
    - eGifts from GiftAway

    *Note: In response to heightened risk of credit card fraud or product theft, transactions made online will undergo a quick verification process. Rest assured that these verification efforts are set in place for our mutual safety and protection. All data information collected will be handled with utmost confidentiality and in accordance with the Data Privacy Act of 2012. You may visit https://beyondthebox.ph/pages/payment-options for more details.

    Beyond the Box Shopee:

    - All major debit / credit cards (Visa, MasterCard, JCB)
    - Up to 12 months installment on applicable banks
    - SPayLater up to 6 months

    Beyond the Box Lazada:

    - All major debit / credit cards (Visa, MasterCard, JCB)
    - Up to 36 months installment on applicable banks

  • 7. When and where can I receive my pre-ordered device and gift bundle?

    - Pre-Ordered units from October 2-13 may only be claimed (for in-store, midnight pre-order and website click & collect) beginning Oct 16, 2026, mall hours–claiming of pre-orders will not be accommodated during other events. 
    - Units pre-ordered from Oct 14 onwards, units will be available for pickup within 14-21 working days. For provincial stores, availability may take longer, please allow us additional 10-14 working days to fulfill your orders.
    - Freebies availability may vary due to shipping restrictions, store staff will cascade availability.
    - Website pre-orders from October 2 to October 13 will be shipped to the customer beginning October 16, 2026. For October 15 to 16 pre-orders, units will be delivered to the customer starting October 20, 2026.
    - For ShopeeMall and LazMall orders, pre-ordered units will be shipped to the customer beginning October 16, 2026. Delivery to customers subject to respective platform delivery schedule..

  • 8. Got questions? Contact us.

    Contact Beyond the Box via hello@beyondthebox.ph and open__source by Beyond the Box, or Digital Walker via hello@digitalwalker.ph

    Inquiries can also be sent through our official Facebook page:
    - Beyond the Box
    - Open_source by Beyond the Box and Digital Walker

    For website order assistance, email inquiry@beyondthebox.ph 

1. Beyond the Box & open_source by Beyond the Box and Digital Walker retail stores:
- October 2-15, 2026, mall hours

2. Beyond the Box Website, Beyond the Box ShopeeMall, Beyond the Box LazMall:
- October 2, 2026 (12:01 AM) until October 15, 2026 (10:00 PM)

*Available payment methods may vary per store