Frequently Asked Questions:
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1. Where can I pre-order?
All Beyond the Box, open_source by Beyond the Box (see full list here), Digital Walker retail stores (see full list here) and online: Beyond the Box Website, Beyond the Box Shopee, Beyond the Box Lazada.
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2. When is the pre-order duration?
- April 9, 2026: UnionBank Credit Card exclusive early access*
- April 10, 2026: Home Credit exclusive early access*
- April 11, 2026: GGives exclusive early access*
- April 12-22, 2026: Regular Pre-Order (subject to availability)
- April 12-23, 2026: Lazada and Shopee Pre-Order (subject to availability)*Other payment methods will not be accepted for pre-orders of the MacBook Neo
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3. In-Store Pre-Order or join the Midnight Event?
In-Store Pre-order
- First dibs on units that are arriving soon
- Better chances to secure your preferred unit
- Guaranteed freebies
- Order & pickup at the most convenient locationMidnight Event
- Take a chance on getting your hands on your preferred device
- Limited walk-in availability of units
- Freebies + Entertainment
- Limited to event location -
4. What do I get for pre-ordering with Beyond the Box/Digital Walker or open_source by Beyond the Box?
Retail Stores:
- Guaranteed Premium Freebies worth over to P10,000.00
(1) MW Laptop Sleeve - P1,790
(1) Now Go F6 Speaker - P2,490
(1) Satechi Wireless Mouse- P2,090
(1) USB-C Cable - P890
(1) Apple Polishing Cloth - P1,190
(1) Native Union Tote Bag - P1,790Notes:
- For every pre-ordered unit, customers are entitled to 1 set of freebies.
- Freebies may not be exchanged for cash or credit.
- Freebies availability may vary. For provincial stores: allow additional 2 weeks for freebies with lithium batteries (ie. Satechi Mouse, Now Go Speakers), which have shipping restrictions
- Customers must claim the freebies within 4-12 weeks after the end of the pre-order duration. Unclaimed freebies will be forfeited in favor of Digits Trading.
- After 60 days, customers may still claim their purchased unit/s but no freebies will be given.
- 7 Days warranty for the freebies. Defective items may be replaced on the spot upon checking the freebie.Online Stores:
- Beyond the Box Website
(1) Native Union Tote Bag - P1,790
(1) The Matcha Tokyo Gift Certificate - P300
- Enjoy cash/straight pricing on 3 months installment with HSBC, BPI & Unionbank
- Free shipping for pre-orders within Metro Manila.*
- Earn BTB Badges to receive discounts on your next beyondthebox.ph purchase.Note: For Metro Manila Orders, you can expect the delivery of our inhouse logistics as early as 6AM, April 24.
- Beyond the Box Shopee
(1) Aecooly Aero Portable Fan - P445
(1) Apple Polishing Cloth - P1,190- Beyond the Box Lazada
(1) Native Union Tote Bag - P1,790 -
5. How do I pre-order?
Retail Stores:
1. Walk in at any Beyond the Box, open_source by Beyond the Box, Digital Walker or visit our online stores.
2. Stocks may vary per size/color. It is not guaranteed that the unit you want will be available as this will be on a first come, first serve basis.
3. Pre-ordered unit/s must be paid in full via any of the available payment methods in-store.
4. Store staff will contact you once the order is ready for pick-up on April 24, 2026 onwards.
5. Pre-ordered unit/s and freebies can only be claimed at the same store where the customer pre-ordered.
6. Authorized representatives are not allowed to claim your pre-order on your behalf.Online Stores:
1. Stocks may vary per size/color. It is not guaranteed that the unit you want will be available as this will be on a first come, first serve basis.
2. Pre-ordered unit must be paid in full via any of the available payment methods in-store.
3. Freebie/s will be included in the delivery of the unit.
4. Fulfillment of stocks will be 7-28 working days after customer pre-ordered.
5. Redelivery may incur a fee.Notes:
In response to heightened risk of credit card fraud or product theft, transactions made online will undergo a quick verification process. Rest assured that these verification efforts are set in place for our mutual safety and protection. All data information collected will be handled with utmost confidentiality and in accordance with the Data Privacy Act of 2012.- Units Pre-ordered from April 12 will be available for pickup from April 24, mall hours.
- Units pre-ordered from April 15 will be available for pickup within 2 weeks
- Freebies availability may vary due to shipping restrictions on lithium batteries
- For Beyond the Box Website orders to be delivered within Metro Manila, you can expect the delivery of our inhouse logistics on April 24, 2026 as early as 6AM.
- Allow additional 2 weeks for provincial locations.
- No refunds, changes, exchanges and cancellations will be accepted. -
6. What if the unit I want is no longer available?
The MacBook Neo will be available for back orders during the pre-order period. Back orders must be paid in full. Availability date is not guaranteed due to high product demand but the estimated availability timeline is within 17 weeks.
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7. What are the available payment methods?
Retail Stores:
a. Cash
b. Debit / Credit Card Straight Charge
c. 3 / 6 / 12 / 24 / 36 months installment on applicable banks
d. Online bank transfer (BDO, BPI, and UnionBank)—for verification from 10:00 am-4:00 pm (Weekdays only)
e. eGifts from GiftAway
f. Home Credit
g. GGives*Available payment options may vary per store
Beyond the Box Website
a. All major debit / credit cards (Visa, MasterCard, JCB)
b. 3 months installment on applicable banks
c. Online banking via DragonPay
d. Over-the-Counter non-banks via DragonPay
e. e-Wallets such as GCash, GrabPay, Coins.PH, Shopee Pay, and PayMaya
f. Cash Installments through TendoPay and BillEase
g. eGifts from GiftAwayYou may visit here for more details.
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8. Where do I claim my MacBook Neo unit after pre-ordering?
Units must be picked up at the store where the pre-order was placed. For pre-orders at Scout’s Honor Uptown Mall, pickup is at Beyond the Box Uptown Mall. For pre-orders at The Matcha Tokyo Opus Mall, pickup is at Beyond the Box Opus Mall.
You will receive an email notification once your unit is ready for pick-up.
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9. For online store orders, how will I receive my order?
- For Metro Manila pre-orders, via Beyond the Box website, our in-house logistics team will be handling the delivery of your item.
- For provincial orders, we use LBC (with insurance) to ship your orders.
You may visit here for more details.- Pre-orders placed on Beyond the Box Shopee and Beyond the Box Lazada stores will be fulfilled by the marketplaces' logistics
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10. Got more questions? Get in touch with us here:
You may contact the stores directly through the contact numbers listed here for Beyond the Box and open_source by Beyond the Box, for Digital Walker the contact numbers listed.
For website orders, you may email us at inquiry@beyondthebox.ph and our Customer Engagement Team will gladly assist you.
All Beyond the Box, open_source by Beyond the Box (see full list here), Digital Walker retail stores (see full list here) and online: Beyond the Box Website, Beyond the Box Shopee, Beyond the Box Lazada.