Frequently Asked Questions:
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1. What is the Launch Event?
The MacBook Neo Launch Event is a special mall event celebrating the release of the new MacBook Neo. It turns purchasing into a community event, offering exclusive perks, giveaways, and the excitement of being a first owner.
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2. Where and when will the Launch Event take place?
Queuing starts when the mall opens on April 23, 2026 at the Glorietta Palm Drive Activity Center.
The Launch Event program starts at 5:30pm.
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3. In-Store Pre-Order or join the Midnight Event?
In-Store Pre-order
- First dibs on units that are arriving soon
- Better chances to secure your preferred unit
- Guaranteed freebies
- Order & pickup at the most convenient locationLaunch Event
- Take a chance on getting your hands on your preferred device
- Limited walk-in availability of units
- Freebies + Entertainment + Raffle
- Limited to event location -
4. What do I get for purchasing my MacBook Neo at the Launch Event?
Exclusive Launch Event Early Bird Bundle with the Apple Watch SE2
Customers can get the Apple Watch SE2 for as low as P39,990 when they purchase the MacBook Neo 256GB or P46,990 for the 512GB variant.
*Guaranteed for the first 400 buyers but availability date may vary (ETA 4-6 weeks).
*Store staff will advise if the freebies are no longer available prior to payment.Chance to win at the Launch Event Raffle:
1 of 20 Urbanista Speakers worth P8,990
1 Airiest mobile phone worth P76,990Notes:
- For every purchased unit, customers are entitled to avail of one (1) Early Bird bundle.
- Early Bird bundle (AW SE2) may not be exchanged for cash or credit.
- Customers must claim the Early Bird bundle (AW SE2)/prizes during the Launch Event. Unclaimed Early Bird bundle (AW SE2)/prizes will be forfeited in favor of Digits Trading.
- After 60 days, customers may still claim their purchased unit/s but no freebie will be given.
- 1-year manufacturer defect warranty for the Apple Watch freebie and mobile device raffle prize upon activation via Apple Authorized Service Provider.
- No warranty for packaging and/or cosmetic damages.
- 7 Days warranty for the Urbanista speaker. Defective items may be replaced on the spot upon checking the raffle prize. -
5. How do I join the Launch Event?
Drop by the Glorietta Palm Drive Activity Center as early as 11:00AM and register to join the event by placing your order at the venue.
- Only one non-purchasing companion is allowed at the event venue.
- Due to high product demand, you may have to queue for extended periods of time. There will be seating provided at the venue to accommodate customers. There will only be zipper/alternating payment priority for PWD’s/Senior Citizens.
- Limited walk in availability.
- Stocks may vary per size/color.
- It is not guaranteed that the unit you want will be available as this will be on a first come, first serve basis.
- Available units may be claimed beginning April 23, 2026 7:00 pm.
- Authorized representatives are not allowed to claim your order on your behalf.
- Only the buyer may claim the unit–name indicated on receipt must match the ID presented to store staff upon claiming the unit.No refunds, changes, exchanges and cancellations will be accepted.
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6. What do I need to be able to order during the Launch Event?
You will need to present your valid government ID with a photo.
You will need to bring your mobile device with internet access to present your Launch Event e-mail confirmation. Screenshots will not be allowed. You may connect to Ayala Glorietta mall wifi.
You may bring water and snacks.
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7. What if the unit I want is no longer available?
- You may opt to choose another color or capacity to avail of the Launch Event freebie.
- The MacBook Neo will be available for back orders during the Launch Event.
- Back orders must be paid in full.
- Availability date is not guaranteed due to high product demand but the estimated availability timeline is within 17 weeks.
- Freebie may not be available for back order. Store staff will inform you prior to placing your back order. -
8. What are the available payment methods?
a. Cash
b. Debit / Credit Card Straight Charge
c. 3 / 6 / 12 / 24 / 36 months installment on applicable banks
d. Online bank transfer (BDO, BPI, and UnionBank)—for verification from 10:00 am-4:00 pm (Weekdays only)
e. eGifts from GiftAway
f. Home Credit
g. GGives*Available payment options may vary per store
You may visit here for more details.
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9. Got more questions? Get in touch with us here:
The MacBook Neo Launch Event is a special mall event celebrating the release of the new MacBook Neo. It turns purchasing into a community event, offering exclusive perks, giveaways, and the excitement of being a first owner.